Help Center
Frequently Asked Questions
How do I place an order?
Choose a product, select an available package, enter the requested player/account identifier, add it to cart and complete checkout.
How do I know when my order is complete?
Sign in and open My Orders. The order status changes from Pending Payment to Processing and then Completed after fulfillment.
Should I enter my game password?
No. Top Up Cloud DMC order forms should only request identifiers such as UID, Player ID, Zone ID or delivery email. Never submit a password, OTP or backup code.